🐴 FAQ – Total EquiPro
💡 General
What is Total EquiPro?
What is Total EquiPro?
Total EquiPro is a provider of high-quality horse care products and supplementary feed – developed with veterinarians and tested in everyday equestrian sport.
Are the products doping-free?
Are the products doping-free?
Yes, all our products are 100% doping-free and therefore suitable for tournaments.
For which horses are the products suitable?
For which horses are the products suitable?
Our products are suitable for both leisure horses and competition horses of all breeds and ages.
🧴 Care products
How often should I use TOTAL Hoof Balm?
How often should I use TOTAL Hoof Balm?
We recommend 2–3 applications per week. For very dry hooves, daily until the condition improves.
Is TOTAL Horse Shampoo suitable for sensitive skin?
Is TOTAL Horse Shampoo suitable for sensitive skin?
Yes, our shampoo contains tea tree oil and is pH-neutral – ideal even for sensitive horse skin.
Are your care products vegan?
Are your care products vegan?
Yes, all care products are cruelty-free and do not contain any animal ingredients.
🥕 Supplementary feed
How long does it take until I notice an effect?
How long does it take until I notice an effect?
It depends on the product. Initial effects are often noticeable after 7–14 days, and with joint or nerve preparations, after 3–4 weeks at the latest.
Do I have to give the food permanently?
Do I have to give the food permanently?
Not necessarily. Many products are also suitable for use as a short-term treatment—for example, during shedding or during periods of increased stress.
Can I give several supplements at the same time?
Can I give several supplements at the same time?
Yes, many products can be combined effectively. However, be careful not to exceed the recommended daily doses. If you are unsure, we are happy to advise you individually!
Are there any products that should be given permanently?
Are there any products that should be given permanently?
My personal tip: Mineral feed is truly a must for any horse that wants to stay healthy in the long term. For stomach or joint problems, I usually recommend continuing the supplement long-term—experience shows that this prevents many problems from arising in the first place. It always depends on the horse, though. Feel free to ask me if you're unsure!
📦 Order & Shipping
How long does shipping take?
How long does shipping take?
Delivery time is usually 2-3 working days within Germany.
Where do you deliver?
Where do you deliver?
We ship within Germany, Austria, and other EU countries. You can find a complete list in the checkout.
What payment methods are available?
What payment methods are available?
PayPal, credit card, Apple Pay, Klarna, Visa, American Express, Sofortüberweisung and much more.
Can I change or cancel my order?
Can I change or cancel my order?
This is possible as long as your order hasn't been shipped yet. Please contact us as soon as possible by email at support@totalequipro.de
💬 Customer service & advice
How can I contact you if I have questions?
How can I contact you if I have questions?
Feel free to contact us at support@totalequipro.de or use our contact form. We will respond within 24 hours on weekdays.
Is there telephone advice available?
Is there telephone advice available?
Not currently. We offer fast, written support—and are happy to call you back if desired.
Do you also offer individual feeding advice?
Do you also offer individual feeding advice?
Yes! Simply email us information about your horse – we'll get back to you with a suitable recommendation.