Cancellation policy
This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.
Orders can be cancelled before dispatch.
After dispatch, our instructions on withdrawal (Widerrufsbelehrung) apply.
Subscriptions (“Abo & sparen”)
1. Contract and delivery. For products with the purchase option “Abo & sparen” (subscribe and save), you choose a delivery interval: every 2 weeks, every month, every 2 months or every 3 months. With your order you conclude a contract for the regular delivery of the selected products at this interval. We ship the first delivery like a normal order. We place each further order automatically at the chosen interval.
2. Price and shipping costs. With a subscription you receive a 10% discount on the item price. The price shown to you in the checkout when you conclude the subscription applies. Shipping costs per delivery, as stated there for the subscription, are added. If we change our prices, this applies to your running subscription only if you agree.
3. Payment. Only payment methods that allow recurring payments are available for subscriptions; you will see them in the checkout. We charge the payment method you chose for the first order each time a follow-up order is placed. If a payment fails, we retry up to three times at intervals of seven days. If it does not succeed, the subscription ends; we will inform you by e-mail.
4. Term and cancellation. The subscription has no minimum term. You can cancel it at any time without giving reasons: via the button “Verträge hier kündigen” (cancel contracts here) at www.totalequipro.de/en/pages/vertraege-kuendigen or in text form, e.g. by e-mail to abo@totalequipro.de. Your cancellation applies to all orders not yet placed when it is received. If we nevertheless place an order afterwards, we cancel it and refund any amounts already paid. We may cancel the subscription in text form with four weeks’ notice.
5. Items out of stock. If an item is out of stock when a follow-up order is placed, we retry up to five times on the following days. After that, this delivery is skipped and you pay nothing for it. We will inform you by e-mail; the subscription continues.
6. Right of withdrawal. As a consumer you have a statutory right of withdrawal; details can be found in our instructions on withdrawal (Widerrufsbelehrung). For a subscription, the withdrawal period begins as soon as you, or a third party other than the carrier named by you, take possession of the first goods.
